Terms & Conditions
Welcome to PrintLife.com. This Web site is provided by RMR & Associates, LLC. Please review the following basic rules that govern your use of the PrintLife.com site. Please note that your use of the PrintLife.com site (the "Site") constitutes your unconditional agreement to follow and be bound by these Terms and Conditions. Although you may "bookmark" a particular portion of this Site and thereby bypass this Agreement, your use of this Site still binds you to these Terms and Conditions. Print Life Communications reserves the right to update or modify these Terms and Conditions at any time without prior notice to you, and we encourage you to review these Terms and Conditions whenever you use this Site.
Terms and Conditions of Order
The Print Life Communications Satisfaction Guarantee
Print Life Communications stands behind the quality of its products and services. If you are not 100% satisfied with your purchase from us, simply contact Customer Service by phone at 877-305-4097 within 30 days from the date you receive it (or the date it was scheduled to arrive), and we will reprint part or all of your order. In some cases, we may refund the full price of the product(s) in question, excluding shipping, postage and processing costs.
Print Life Communications is committed to customer satisfaction, and we do everything possible to ensure proper cutting, accurate color reproduction, and excellent printing quality. However, certain circumstances are beyond our control and are not covered by this guarantee. Please note that we cannot be responsible for:
* Spelling, punctuation, or grammatical errors made by the customer.
* Inferior quality or low-resolution of uploaded images.
* Design errors or color selection errors introduced by the customer in the artwork file creation process.
* Errors in user-selected options such product type, size, finishing options, or quantity.
* Incorrect file dimensions, image orientation, or file submission in accordance with Print Life Communications specifications.
* Damage to the products arising after delivery to the customer.
* Duplicate orders by the customer.
* Incorrect file layout for folding, scoring, hole drilling, die cutting or other custom services.
* Incorrect shipping address, undeliverable packages/3 rd delivery attempts, or other errors created by the customer.
This guarantee is also subject to a few other terms and conditions:
* Full refund guarantee does not apply to shipping claims. We will reprint orders damaged or lost by UPS.
* We reserve the right to have you return the original order, at our cost, before reprinting or refunding your order.
* Maximum refund per order or customer is $500. The only remedy for problems with orders over $500 is reprinting of the order to correct product defects.
* Color match, cutting and folding tolerances are guaranteed to be within industry standards (CMYK) for pleasing color and tolerances published within our website.
* This guarantee is limited to reprint of the original order quantity or refund of the purchase price of the order. We are not responsible for any damages or claims incurred by you or your business caused by receiving printed materials which are defective or incomplete or which you receive later than the estimated delivery date.
* This guarantee does not cover fees for mailing service or postage or associated incidental or consequential damages or claims. Print Life Communications is not liable for U.S. Postal Service errors, including loss or delay.
Please preview your designs carefully and correct any issues prior to placing your order.